Managed
Endura operates the managed Team Server components agreed in your service contract. You manage users, integrations, Sensors, policies, and violation response.
Onboarding
- Contact Endura to confirm region, service terms, capacity, and onboarding schedule.
- Supply the tenant name, administrative contact, OIDC issuer and client credentials, and allowed email domains through the agreed secure channel.
- After provisioning, verify the Team Server URL, first login, and initial Administrator account.
Service Summary
Record these agreement-specific commitments during onboarding:
| Area | Confirm |
|---|---|
| Hosting | Available region, data and backup residency, topology, tenant isolation, capacity, and scaling limits |
| Network | Public endpoint, TLS termination, allowlists, and private connectivity |
| Security | Transport and storage encryption, network isolation, administrative access, auditability, edge protections, and incident notification |
| Availability and recovery | Monitoring, backup frequency and retention, restore testing, availability architecture, RTO, and RPO |
| Support and updates | Covered components, response targets, escalation, incident communications, and maintenance notices and windows |
| Exit | Export format and delivery, termination notice, deletion timing, erasure handling, and destruction evidence |
Confirm legal-hold and regulatory requirements before onboarding. Configure MFA and account lifecycle in your OIDC provider.
Shared Responsibility
| Endura, as contracted | Your organization |
|---|---|
| Infrastructure, network, database, and service operations | Sensor deployment and upgrades |
| Application and operating-system updates | Policies and violation response |
| Backup, recovery, monitoring, and incident response | OIDC maintenance, user roles, and resource scope |
Updates
Coordinate OIDC, domain, and other service configuration changes through support. Coordinate Sensor upgrades during managed major-version changes; see compatibility.
Data Retention
Administrators configure application logs, Sensor logs, and integration run history (including diagnostics) under Administration > Log Settings. Other data, backups, exports, and post-termination copies follow the agreement.
Monitoring and Support
Use the Endura contact page for onboarding, support, and configuration requests under your agreed service terms.
Next Steps
Install Sensors, connect your CI/CD provider, then create policies.